Q: how long does the eye examination take?
A routine eye examination takes approximately 30 minutes. An ocular history will be taken including any problems or concerns you have with your eyes and vision as well as previous eye troubles and glasses worn.
Q: do you accept private health insurance?
YES. We do accept rebates from all major health funds (i.e. BUPA, Medibank or NIB).
Contact us or your health care provider for further details.
Q: what's your warranty / return policy?
specs and Sunnies: We supply a one year warranty on manufacturer’s defects for both frame and lenses. Some manufacturers will offer extended warranties which we will specify if applicable. A manufacturers fault is a defect that is present or develops because of the way a product was made. Unfortunately if you change your mind we do not offer a refund.
contacts: A 12 months manufacturer’s warranty applies to our contact lenses. QvOptik will replace a contact lens if it is torn or defective upon opening and it is due to a fault of the manufacturer and is within 12 months from the date of purchase.